Garmin Training Centre Trouble

[southernsoftie]

All of a sudden, GTC doesn't recognise my device. When I try to receive from device, it tells me:

There was a problem while communicating with your device. Please make sure it is connected to the computer [er, check], then try again.

But I can upload my stuff to Garmin Connect. Trouble is I need it first on GTC to be able to export my training history to SportTracks, to be able to correct my ascent figs.

Anyone help?

[mr brightside]

I've got a nice hammer i can lend you me ol' china

[IWCharters]

You should be able to export direct to SportTracks from your watch. I gave up on the GTC after it corrupted my training records for the third time - it really is a piece of crap software.

Email or call Garmin Support in UK; they are really helpful but ultimately if the software doesn't work there is little they can do. http://www.garmin.com/garmin/cms/site/uk/support/

[Whingeing]

Had the same problem when I reloaded the original software onto my PC after formatting the hard drive - you'll need to make sure that the latest software update is installed as well. Worked for me!

[southernsoftie]

Thanks for this guys. Will try to update GTC, if not, dig out my original disc. Might look into how I can get my data from my device straight onto SportTracks though. Sounds better than pissing about with GTC.

[Alf]

All of a sudden, GTC doesn't recognise my device. When I try to receive from device, it tells me:

There was a problem while communicating with your device. Please make sure it is connected to the computer [er, check], then try again.

But I can upload my stuff to Garmin Connect. Trouble is I need it first on GTC to be able to export my training history to SportTracks, to be able to correct my ascent figs.

Anyone help?

As the above comments say a software change can cause this plus you may have accidentally removed a component or changed the configuration such as a USB port. Reinstalling the software will usually fix the problem but dont forget to export all your history first so its safe!

[bfluc]

I oftenly take a backup of the things I have in Training Center in order to be able to reinstall the software when I am experiencing problems like this.

[Donkarlo]

I had this problem lost all my records, I had to reinstall the software on the computer then on the watch and it still didn't work.

I changed my software........... best solution.