Just returned an unwanted item to RACEKIT. I was a bit worried it might disappear into the Christmas post never to be seen again, but today I got a phonecall from Amanda to reassure me it had indeed arrived. Thoughtful AND personal service. The website is a cracking good read, and there is always someone able to offer really informed advice over the telephone.
I hope this won't get zapped as spam. I promise I have no financial or other relationship with Racekit, I'm just an impressed customer.
It would be interesting to compile a roll of honour of enterprises that are nice to buy from (and return things to). A blacklist would also be useful, but more risky as possibly libelous?