Originally Posted by
Witton Park
Ryanair - I was due to fly to Fuerteventura 21/3 for 8 dayts from Liverpool.
19/3 they cancelled the flight out.
They offered me a refund or transfer. Of course I chose a refund, but the system wouldn't allow me to complete probably because my return flight was still active.
20/3 I got the same email, this time it allowed me to claim the refund advising "Refunds will be processed within 7 working days back to the form of payment used for the original booking."
27/3 I received an email confirming receipt of my claim for refund, but due to load it might take another 10 days to process.
This morning.
Dear Mr Taylor,
We refer to your correspondence dated 27/03/2020.
We apologise, for the cancellation of your flight FR4081 from Liverpool to Fuerteventura on 21/03/2020 which was due to the current worldwide COVID 19 crisis.
As per interpretive guidelines on EU passenger rights, announced by the EU commission on cancellations caused due to COVID 19, this is now classified as an extraordinary circumstance and compensation does not apply under EU261/2004.
If you remain dissatisfied with the final decision made from our customer services team, you may contact the Civil Aviation Authority (CAA) and their Passenger Advice and Complaints Team (PACT).
We hope the above clarifies the matter and we have now closed your claim
Yours sincerely,
They were cheap flights, so it's not the money although still £230, but the principal. I can see things kicking of big time.
I've just claimed now from the credit card so see how that goes.