Progress on the khatoola front at last!! I took them back to planet fear in Keswick over wkend where I think I got them and even though I was unsure and dint have receipt or owt they took them off me said they'd have a go for me and this morning got a call saying there sending them off and will have them repaired or replaced and send them to me. Excellent customer service from planet fear couldn't fault them at all but still no reply from khatoola pf couldn't get a response either so tried the dristubuter and it's them thats sorting it out so boo khatoola customer service. I'll post the third parties details up in case anyone had any probs too when I receive them back