Quote Originally Posted by Graham Chapman View Post
I find it quite refreshing that a representative from a shoe manufacturer is prepared to get involved in discussions and be so helpful. Yes, I know it's marketing, but it's also good customer service.
The fact that the company is British and seems to be going out on a limb to embrace topical and (as viewed by many) controversial ideas is a bonus.
I couldn't agree more. The more a company communitcates with the customer, the better the service or product provided will be.