Quote Originally Posted by Travs View Post
As much as i'd hate to do it myself, the only thing these companies hate is negative publicity on Social Media.... an angry rant on their facebook page... "Ryanair offered me a transfer/refund... I took the refund then they wouldn't pay" etc, might get them into action.

I just simply refuse to use budget airlines wherever possible (whilst appreciating that is not always possible)
I initially had a problem claiming, and then when I did I'm suspecting their system has a problem because I have read the EU directive and it is a 2004 one and to do with compensation not refunds.

So I'll wait and see what happens with the credit card. I'm sure I'll get my money back.