Does anyone have any views on Refund Protection offered by SI Entries when entering their races? They use a company called Booking Protect for this service.
I'd entered the Newlands Memorial race and pulled out because I've just tested positive for Covid on a PCR test.
Two difficulties have presented themselves when trying to reclaim my entry fee:-
1. Booking Protect require a Doctor's note to qualify for a refund. This isn't practical as a doctor's note will cost more than the entry.
2. They specifically exclude positive Lateral Flow and PCR positive tests from qualifying for a refund.
These hoops and exclusions make it pretty much unfit for purpose in my view. Unless anyone has persuasive arguments to the contrary I don't believe SI Entries should offer it as an option as runners will just pay the premium thinking that a refund is automatically paid out (like I did).
Has anyone else had experiences with Booking Protect?