Which shoes?

[Llani Boy]

Not yet.

I scrolled down the website and found that the CEO is keen for feedback on customer service so clicked on the big green button at the end of his page and fired off an e-mail.

I await his reply.

I have received an e-mail from the CEO this morning stating that they will replace the shoes.

I have also received an e-mail from a member of his Customer Services team who have requested that I send a few photos, which I have done.

Very impressive so far.