Who's going to be the first one to buy a pair of Mudtalons, then? They look like soilshakers from underneath.
Who's going to be the first one to buy a pair of Mudtalons, then? They look like soilshakers from underneath.
Luke Appleyard (Wharfedale)- quick on the dissent
I have been suckered in to buying a pair. Good to have a choice of widths.
I guess i better stock up on x-talons while i still can.
I had a look at a pair yesterday in the new Inov8 shop in Bakewell as I called in to try and return a pair of X Talon Ultra 260V2's that are falling apart. They couldn't handle The Roaches!
The Mudtalons are very light and comfy but seem to have a bit too much cushioning. The studs are similar to Mudclaws but not as pointed, the flatter surface of them feeling very sticky to the touch. Hopefully they will do a run from the shop with the opportunity to try them out.
Visibility good except in Hill Fog
Luke Appleyard (Wharfedale)- quick on the dissent
[QUOTE=mr brightside;686484 It'll be your horsepower they couldn't handle. Did they take them back?[/QUOTE]
Not yet.
The manager agreed that they were of substandard quality and agreed to exchange them until he found out that I hadn't purchased them directly from Inov8. I don't know where they were purchased from as they were a gift.
I argued that it didn't change the fact that it was still their product that was not up to scratch to which he agreed. Contacting customer services was suggested so on getting home I decided to give them a ring. Guess what, they don't have a telephone number but you are requested to fill in an online form which will take 5-7 days to be replied to as they are "busy".
I scrolled down the website and found that the CEO is keen for feedback on customer service so clicked on the big green button at the end of his page and fired off an e-mail.
I await his reply.
Visibility good except in Hill Fog
Visibility good except in Hill Fog
It's the retailer with whom the customer forms the contract under the Sale of Goods Act. This protects the consumer from having to jump through hoops and deal with uncaring big manufacturers like Nike, and enables them to raise a complaint quite quickly. Conversely, this protects factory outlets from dealing with your complaint, as you've discovered.
Luke Appleyard (Wharfedale)- quick on the dissent