Quote Originally Posted by Witton Park View Post
Dear Mr Taylor,

We refer to your correspondence dated 27/03/2020.

We apologise, for the cancellation of your flight FR4081 from Liverpool to Fuerteventura on 21/03/2020 which was due to the current worldwide COVID 19 crisis.

As per interpretive guidelines on EU passenger rights, announced by the EU commission on cancellations caused due to COVID 19, this is now classified as an extraordinary circumstance and compensation does not apply under EU261/2004.

If you remain dissatisfied with the final decision made from our customer services team, you may contact the Civil Aviation Authority (CAA) and their Passenger Advice and Complaints Team (PACT).

We hope the above clarifies the matter and we have now closed your claim

Yours sincerely,
It wouldn't surprise me if what they were quoting was factually incorrect. I'm sure I heard Martin Lewis on 5 live a couple of weeks ago saying that people would be entitled to a full refund if the airline cancelled your flight.

It looks to me like straight forward breech of contract. They were unable to provide with the service you contracted for (whatever the reason) so you should be entitled to your money back. Mind you, I've never liked Michael O'Leary.