It was hacking , and breaches of data protection, but a lot worse too:

Eg BA impersonated Virgin staff. Redirected them to BA

What they did was criminal in the US
Lord king should have been sacked.



Quote Originally Posted by Witton Park View Post

From what I can recall, Virgin needed to subcontract their system to BA. They didn't have a Departure Control System.
Virgin had their customers personal details added so they could contact them re any delays etc. That was something airlines didn't do at the time.

So it wasn't hacking in the sense we know. The information was there with BA as the airport.

Yes it was wrong, but BA ended up flying Virgin passengers for free as they had no endorsement.