
Originally Posted by
Witton Park
Another update.
Jet2 email today.
We’re sorry that your flight is no longer going ahead due to the unprecedented coronavirus (COVID-19) outbreak. We know how much you were looking forward to a well-deserved break. Please see below for your affected booking(s).
We will automatically refund the total cost of your booking. This will be credited to the card you paid with within the next 28 days.
Please note that you’ll be automatically sent documentation that may seem irrelevant to the transaction above. This is part of a process that we can’t change at the moment while we’re focusing on dealing with the high volume of affected bookings.
Not even a requirement to claim. A straight refund.
I assume Jet2 are looking at a few issues.
One will be workload. It's the law that customers are entitled to refunds and fighting that is rather pointless.
I also think they will have half an eye on how they come out of this mess.
I will think twice about using Ryanair going forward, but I appreciate that Jet2 aren't making me fight for a full refund and will be more inclined to use them when I start flying again.