Quote Originally Posted by Witton Park View Post
Just an update because I did have some contact me off forum to advise how I was going on.

It's complicated because I had a March holiday and a May holiday.

March - Ryanair 21/3 to Liv-Fuert returning 29/3

Initially the claim didn't work, then it took me to the wrong sort of claim, then a 3rd email took me to the correct portal.
On 10/4 I had a sorry we are taking a long time with your refund claim but..... email and request for patience.
There is also a hire car through them which they have so far failed to acknowledge as part of the claim.

I'm patient

This week I had a "Click here to claim your refund voucher" and then "but if you want a refund click here" but the only problem was that "here" was also for the refund voucher.

So with Ryanair, I am in a Groundhog Day loop if I follow their internal system.

Sop I've replied to one of their earlier emails advising I want my refund in full, cash, returned to my card.

My earlier enquiry to my credit card using an online form on the NATWEST website hasn't even been confirmed, so I am going to call them next week and raise this with them.


May 9th Ryanair Manchester to Chania (Crete)

It's cancelled, but no email yet to allow me to claim.

May 16th Jet to Heraklion - Manchester

It's also cancelled. They have sent an email saying I will get an email on how to claim at some point.

Hire Car Crete - around £100 - Rentalcars.com
It was simple - just go online, cancel, refund arranged and confirmed.

I'm lucky. I can afford to sit and wait for the process to follow through even if it takes months, but the time taken is in my opinion diabolical, and the systems set up by Ryanair have been appalling.
Another update.

Jet2 email today.

We’re sorry that your flight is no longer going ahead due to the unprecedented coronavirus (COVID-19) outbreak. We know how much you were looking forward to a well-deserved break. Please see below for your affected booking(s).

We will automatically refund the total cost of your booking. This will be credited to the card you paid with within the next 28 days.

Please note that you’ll be automatically sent documentation that may seem irrelevant to the transaction above. This is part of a process that we can’t change at the moment while we’re focusing on dealing with the high volume of affected bookings.

Not even a requirement to claim. A straight refund.

I assume Jet2 are looking at a few issues.

One will be workload. It's the law that customers are entitled to refunds and fighting that is rather pointless.
I also think they will have half an eye on how they come out of this mess.
I will think twice about using Ryanair going forward, but I appreciate that Jet2 aren't making me fight for a full refund and will be more inclined to use them when I start flying again.